Workflows Overview and Features

Workflows is a no-code automation platform designed for IT teams to streamline their operations and automate routine tasks. It enables system administrators, IT managers, and application owners to create, manage, and monitor automated workflows.

Key Features

Here are the key features for creating flows and using the Workflows app.

Visual Workflow Builder

Create complex automation workflows using an intuitive drag-and-drop interface. The visual builder enables you to design, test, and implement workflows.

Flexible Options to Initiate Flows

You can define different ways for a workflow to be initiated. These include:
• Schedule: Run workflows at predetermined times.
• API calls: Trigger workflows programmatically with APIs.
• Manual triggers: Execute workflows on demand.

Rich Integration Ecosystem

You can seamlessly connect with various enterprise IT tools and services to create comprehensive automation solutions. These include many out-of-the-box options like:

• Microsoft applications
• CRMs, such as ServiceNow
• Cloud environments, such as Google Workspace and Windows 365
• Virtual desktop infrastructures, such Citrix and Azure VM

Real-Time Monitoring

You can track the status of the workflows you create and view their history with detailed insights into performance and results.

Common Use Cases

You can create flows for different use cases in your business. Here are a few examples that we can support.

Employee Onboarding

You can streamline the process of integrating new employees into your organization. Here are a few examples of tasks that can be automated in a flow.

• Automate device provisioning through Microsoft Intune
• Set up user accounts across multiple systems
• Configure access permissions and security policies
• Streamline workspace and collaboration tool setup

Employee Departures

You can create flows to ensure secure and efficient departure procedures.

• Automatically deactivate all relevant accounts
• Manage devices and security enforcement
• Access revocation across integrated systems
• Compliance documentation and reporting

IT System Remediation

IT admins can ensure that system health and security are maintained throughout the organization with these flows.

• Create automated incident response
• Monitor your system health and create recovery flows
• Investigate security alerts and set up resolution flows
• Remediate compliance violations

General IT Process Automation

You can optimize how your team performs routine IT operations by automating them with these flows.

• Automate regular system maintenance tasks
• Create flows for backup and recovery procedures
• Enforce security policies
• Synchronize data aross platforms