Monitor Alerts

This article describes some of the alerts you may receive indicating that the monitor is not working properly:

No Monitor Activity
No Upload Activity
Low Upload Volume
Monitor Disconnected from Hypervisors
Missing Shared Credentials
Process on Demand Enabled
Information Updates Regulation Not Enabled

No Monitor Activity

This alert indicates that your monitor service is either not running or cannot connect to ControlUp's servers. To fix this, check the following:

Log into the console to check the monitor's status. In the top menu, select Settings and in the Settings ribbon, select Monitors. Expand the problematic monitor.

When working properly, it should have icon and status indicating that the monitor is running properly.
If not, it appears as follows:
- If the status shows that it is not running, restart the monitor's service. If you can't get it to run contact support@controlup.com
- If the status is running, but still failed to upload, as shown here:
  
  verify the machine running the monitor service can access our servers:
  - US Load Balancers:
    - rt-app.controlup.com - 34.195.43.52
    - rt-app.controlup.com - 54.86.39.124
  - EU Load Balancers
    - rt-app.controlup.com - 18.200.38.56
    - rt-app.controlup.com - 52.212.202.250
  - s3.amazonaws.com

For more information, see Missing Data in Insights (Proxy Issue) or contact support@controlup.com

No Upload Activity

This alert indicates that your monitor is running successfully and is connected to ControlUp's configuration servers, but does not upload properly due to a connection issue with ControlUp's S3 bucket at Amazon AWS.

Log into the console to check the monitor's status. In the top menu, select Settings and in the Settings ribbon, select Monitors. Expand the problematic monitor.

In this situation, the following message is displayed:

To fix this, verify that the machine running the monitor can reach s3.amazonaws.com on port 443 (https).

If not, open the firewall on the port or white-list this DNS: s3.amazonaws.com on the proxy.

NOTE: The AWS URL is essential for data upload to Insights. The dynamic IP range of the S3 URL changes according to AWS policies.

For more information, see Missing Data in Insights (Proxy Issue) or contact support@controlup.com

Low Upload Volume

This alert indicates that you are still uploading data, but the volume of data has dropped in comparison to the same time last week.

This may be intentional due to migration or holiday. However, it can also indicate that the monitor cannot connect to some machines due to a service account that's locked or a password change.

In the Monitor Settings screen, you can see the relevant errors in both Summary and Monitored Resources tabs:

Summary: Resources connected display lower number of connected machines.
Monitored Resources: Shows the errors per agent, the root cause can be agents not upgraded (prior to 7.1), no connection using the port (40705), agent service not running, etc.
You can also verify if the agents connect using the console.

For more details, contact support@controlup.com

Monitor Disconnected from Hypervisors

This alert indicates that your ControlUp Monitor is not connected to one or more of your extensions (e.g. Hypervisors/XenDesktop site/Netscalers).

You can verify this by clicking Manage Monitors from the ControlUp Insights ribbon:

This is usually due to changing a service account's password or a locked user, verify the user by clicking on Monitors Settings in the above screen and alter the user/password in the lower pane:

For more information, see Connect to your Virtualization Infrastructure or contact support at support@controlup.com

Missing Shared Credentials

Your Monitor cluster may not have access to the credentials that enable the monitors to connect to your hypervisor, VMware, CVAD, or NetScaler resources. This may have happened due to credentials being changed or outdated.

To check the credentials of your monitor cluster, in the Settings ribbon, click Monitors and click the items in the Data Sources column for the monitor. In the dialog that opens, check that there is no error based on credentials for each of the data sources.

In the image below, you can see what the connection credential error looks like.

For details, see Configuring Shared Credentials.

Process on Demand Enabled

If you receive this alert, it means that the monitor's Advanced Setting called Disable views that depend on process-level information is selected. Enabling this option means that no process-level information would be shared to the monitors. So it is best practice not to select and enable that option.

In production environments, there is no reason to select this option as it prevents data at the process level from being reported to Insights.

For details, see Advanced Monitor Settings.

Information Updates Regulation Not Enabled

If you receive this alert, it means that the monitor's Advanced Setting called Do not regulate information updates is selected. By default without this option selected, the activity reported from the agents to the monitors is regulated. The monitors approach the agent at a set interval, at an average of ~3 seconds, and request that they push the data. Selecting this option means that there are unregulated updates to the information being reported from the agents to the monitor. While this may provide faster updates than the average of ~3 seconds, this is very resource-intensive and may cause undue strain on the monitors.