Remote Assistance

You can use Edge DX to remotely control or shadow a device. Permissions To start a Remote Control session, you need the permission Allow Remote Control . To start a Remote Shadow session, you need the permission Allow Remote Shadow To s...

You can use Edge DX to send messages to your end users. Permissions To send a message to devices, you must have the permission Send Message . Limit permission scope to certain devices You can set the scope of a pe...

You can use Edge DX to remotely access a device's shell and run commands. Permissions To open a remote shell session on a device, you need the permission Allow Remote Shell . To not record the commands you enter into a remote shell, you nee...

To use remote control on a macOS device, the device user needs to give the Agent permission to view the screen and control the device. The user needs to give permission only once. Permissions are saved if the Agent is updated on the device. General...