Remote Assistance

This article describes how to use the Remote Control and Remote Shadow features. Permissions To start a Remote Control session, you need the permission Allow Remote Control . To start a Remote Shadow session, you need the permission Allow ...

You can use ControlUp to send messages to your end users. Permissions To send a message to devices, you must have the permission Send Message . Limit permission scope to certain devices You can set the scope of a ...

You can use ControlUp for Desktops to remotely access a device's shell and run commands. Permissions To open a remote shell session on a device, you need the permission Allow Remote Shell . To not record the commands you enter into a remote...

To use remote control on a macOS device, the device user needs to give the Agent permission to view the screen and control the device. The user needs to give permission only once. Permissions are saved if the Agent is updated on the device. General...