ControlUp provides several ServiceNow integrations for monitoring, service desk support, and automation. Use this page to identify the integration that matches your task and continue to the relevant setup instructions.
Each capability is configured separately. You need to configure only the integrations that support your organization’s use cases.
Choose the Integration for Your Task
| Your goal | Product | Instructions |
|---|---|---|
| Automatically create and manage ServiceNow incidents or events from device alerts | ControlUp for Desktops | |
| Investigate and remediate affected devices while working in ServiceNow | ControlUp for Desktops | |
| Let end users create prefilled ServiceNow tickets with endpoint diagnostic information | ControlUp Resolve | Create ServiceNow tickets with ControlUp Resolve |
| Automatically create ServiceNow incidents from Scout alerts | Synthetic Monitoring | |
| Build custom, multi-step ServiceNow automations or start workflows from ServiceNow activity | Workflows |