ControlUp Insights

Unix time or Epoch time is the number of seconds since January 1, 1970. Some exported reports from Insights report time in this format. Excel doesn't contain built-in functions for working with Unix dates so they must be derived. Excel allows yo...

Top Windows errors report is a Monthly and very useful report which shows the most common Windows errors in your organization. In case you see a gap in data or the report is empty, check the following settings: Go in the Real-Time Console t...

Issue You export data from Insights to CSV but the times are wrong: Reason Data is exported as RAW data to CSV files and excel displays it as RAW. Solution Set the dates in your CSV file by right clicking the column and choosing For...

The Issue: "In my Insights view I get ZERO results for User Session Count but I do get data from User Session Activity." The Cause: ControlUp Insights supports only Chrome browser at the moment. The Solution: Please try to run Contro...

The Issue: You try to log in to ControlUp Insights but fail. The Reason: Missing access privileges, the password is not strong enough. The Solution: The only user in the organization who's allowed access to Insights is the user who...

If you log in to ControlUp Insights, but do not see any data, an error describing an issue uploading data to S3 (insights server) may appear as follows. Error Message: Failed to upload file to s3. Unexpected error occurred during HR Uploader Upl...