Remote DX Overview and Client Metrics
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Remote DX Overview and Client Metrics
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Article Summary
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Use Remote DX to monitor metrics such as CPU usage and WiFi signal strength from client devices that are logged into your virtual environment. Remote DX gives you visibility of your employees' client devices regardless of where they work or what type of workspace they use.
Remote DX supports Citrix, VMware, and Microsoft Azure. For full details on supported client operating systems for each platform, visit the Remote DX Support Matrix.
Requirements
To collect client metrics from Remote DX,
- The client device must have the Remote DX plugin for the client OS and virtualization platform installed.
- The Citrix, VMware, or AVD machine to which the client device connects must have the ControlUp Agent installed.
Install the Remote DX Plugin
learn how to install the Remote DX plugin for:
See Real-Time Client Metrics
You can see Remote DX client metrics using the Real-Time Console or Solve.
Remote DX Preset
To see real-time client metrics in Solve:
- Go to the Discovery page and select User Sessions from the topology.
- At the top-right of the grid, set the column preset to Remote DX.
The Remote DX preset shows all client device columns for your active user sessions. You can also use the column picker to add or remove Remote DX metrics from any column preset.
The Real-Time Console also has a Remote DX preset under the Sessions tab to see all Remote DX metrics.
Client Connection Details
In Solve, click the house icon under the Client Device Score column to see connection details for client devices that are not performing well.
The device's connection to the virtual environment is displayed, including various segments of the connection path.
Drill down into Edge DX
If the client device has the Edge DX Agent installed, then the device icon in the Remote DX connection details window is blue, as shown in the image above. Click on the device icon to drill down into Edge DX and see more information and perform actions on the client device.
See Historical Client Metrics
To see historical client device metrics:
- In Solve, go to Historical Reports and open the Session Activity report to see past user sessions in your environment.
- Click on the User Name field for a session to drill down into the Session Details.
- In the Session Details page, scroll down to the Remote DX section to see the network latency, WiFi signal strength, and client packet loss throughout the duration of the session.
To learn more, visit Session Activity Historical Report or User Session Details Report.
Collected Client Device Metrics
When a client device with the Remote DX plugin connects to a Citrix, VMware Horizon or AVD machine with the ControlUp Agent installed, the following client device metrics are collected.
| Metric Name | Description | Note |
|---|---|---|
| The CPU utilization of the client device connected to the session | For Windows and macOS plugin only. Client devices need access to https://fabric.controlup.com | |
| EUC client's inactive time while the client device is connected to the session | ||
| Time on the remote client of the VM | ||
| The geographical location of the client device connected to the session based on the public IP | For Windows and macOS plugin only. Client devices need to access https://fabric.controlup.com | |
| The NIC name of the client device connected to the session | ||
| The NIC speed of the client device connected to the session | ||
| NIC type of the client device connected to the session | ||
| The OS type of the client device connected to the session | ||
| The OS Version of the client device connected to the session | ||
| Percentage of network packet loss on the client device connected to the session | ||
| The public IP Address of the client device connected to the session | ||
| Latency between the client device connected to the session and the Google DNS servers | ||
| Latency between the client device connected to the session and closest ISP router | For Windows and macOS plugin only. Client devices need to access https://fabric.controlup.com | |
| ISP Name | For Windows and macOS plugin only. Client devices need to access https://fabric.controlup.com | |
| Latency between the client device connected to the session and the local router | ||
| Client device's local router IP while connected to the session | ||
| The Remote DX client version installed on the client device connected to the session | ||
| Total session latency from the client device calculated from the second callback | ||
| Authentication type used to connect to the wireless network by the client device connected to the session | ||
| MAC address of the access point to which the client device is currently connected | ||
| Access point channel of the client device connected to the session | ||
| Radio protocol/type of the wireless network used by the client device connected to the session | ||
| WiFi signal strength of the client device connected to the session measured in dBm displayed in percentage | ||
| Name of the connected wireless network used by the client device connected to the session |
Client Device Score
The Client Device Score is a colored Score metric that is displayed with a 
icon.
The Client Device Score metric indicates the connectivity performance of a device, exhibiting the lowest value among the following metrics:
- Client WiFi Signal
- LAN Latency
- Total Session Latency
- Internet Latency
- Client CPU
- ISP Latency
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