Troubleshooting & FAQ

If you have a question about using Edge DX, you might be able to find the answer below in the list of Frequently Asked Questions (FAQ) about Edge DX. Data Display Why am I not seeing anything is this report? Check the Date Range . Remembe...

If your physical devices are using a ZScaler VPN, you might encounter an issue where Edge DX shows the ZScaler IP address instead of the real public IP address and ISP information for the device. To fix this issue, you can configure an App Profile...

Important Follow this article only if ControlUp Support has requested logs from the Edge DX Agent Enable debugging To enable debugging, set the value of the following registry key to 1: HKEY_LOCAL_MACHINE\SOFTWARE\...

Each device that is connected to your environment with the Edge DX Agent uses 1 license. To see your license details and current usage, go to Configuration > Settings > Maintenance . Delete Devices If you delete a device from your environment, ...