Troubleshooting & FAQ

At ControlUp we care about your security and are committed to the protection of your company’s infrastructure and data. ControlUp for Desktops (previously known as Edge DX) has a robust security architecture comprising multiple security measures, d...

The table below details which key ControlUp for Desktops, Compliance and Apps features are supported on different operating systems. Thin-clients Some thin-client vendors provide the ControlUp for Desktops Agent through their own method (su...

If you have a question about using Edge DX, you might be able to find the answer below in the list of Frequently Asked Questions (FAQ) about Edge DX. Data Display Why do I not see any CPU data or Active Processes? Check Device Events to see ...

If your physical devices are using a ZScaler VPN, you might encounter an issue where ControlUp shows the ZScaler IP address instead of the real public IP address and ISP information for the device. To fix this issue, you can configure an App Profi...

Important Follow this article only if ControlUp Support has requested logs from the ControlUp for Desktops Agent Enable debugging To enable debugging, set the value of the following registry key to 1: HKEY_LOCAL_MA...

Each device that is connected to your environment with the ControlUp for Desktops Agent uses 1 license. To see your license details and current usage, go to Configuration > Settings > Maintenance . Assign License The Assign License  ...

IMPORTANT: This issue has been fixed in Agent version 2.14. Upgrade your Agents to the latest version to resolve this problem. In some situations when using a ControlUp for Desktops Agent version lower than 2.14, Agent data collection for UC&C...