Performance Issues

If you experience performance issues on your Horizon connection servers while the ControlUp Horizon integration is enabled, you can perform this procedure to increase the Horizon Collection interval by 10-second increments. This may help reduce poss...

Add the directories/files in this article to your anti-virus software allow list. The allow list requirements are broken down by ControlUp products - VDI & DaaS , Edge DX , and Scoutbees VDI & DaaS ControlUp Agent For devices with the Control...

A properly performing ControlUp Monitor and Real-Time Console are essential tools for every ControlUp user to monitor and manage their organization. The following article explains how best to optimize ControlUp settings to avoid performance issues. ...

Issue The Real-Time Console performance is slow and the RAM consumption is high. Reason There are 2 distinct culprits for console performance issues / high RAM consumption  High rate of Windows events being reported to the Console. A large num...

Issue When monitoring host environment, there is logging activity made by ControlUp. In some cases it might cause the ESX logs to grow. Cause ControlUp Real-Time Console / Monitor login to the vCenter and retrieve the hypervisor information...

The ControlUp Agent normally consumes 1%-2% of CPU resources and up to 200MB of RAM. If the ControlUp Agent service is consuming more resources in your environment, use the following article to determine the possible causes. Root Cause Analysis ...

Issue When you create an automated Script-based Action (SBA) that works successfully in the Real-Time Console, but the same SBA fails to work on the same object in the web UI. Note This issue is currently under invest...