Deploy ControlUp for Apps on Windows

ControlUp for Apps collects web application data from supported Windows devices using the following components:

• ControlUp for Apps module: An add-on for the ControlUp for Desktops Agent that runs on the device.
• ControlUp for Apps browser extension: Required for capturing web application usage and experience metrics from supported browsers.

You can configure deployment rules to target specific platforms, device groups, and device tags. This lets you apply different deployment settings to different sets of devices.

Prerequisites

Read ControlUp for Apps Overview for prerequisites.

Deployment Instructions

To access deployment settings, go to Settings > Applications.

How Deployment Rules Work

You can add deployment rules to control which module version or browser extension settings apply to different devices.

Rules are evaluated from top to bottom:

• The first rule a device matches is the only rule applied to that device.
• Rules do not stack.
• Place specific, limited-scope rules at the top and broader fallback rules below them.

Deploy the ControlUp for Apps Module

The ControlUp for Apps module is an add-on to the ControlUp for Desktops Agent that enables application monitoring on Windows devices.

To configure or modify deployment rules for Windows devices:

1. Select the Deployment tab.
2. Add or edit a deployment rule.
3. Set Platform to Windows.
4. In Version, select the module version to deploy. It's recommeded to select Latest GA version to automatically keep the module updated.
5. Select the target device groups or device tags. To deploy to all Windows devices, select All device groups and All device tags. To learn how to create and manage groups and tags, see Organize Devices with Groups and Tags.
6. Click Apply.

The selected version is installed on Windows devices that match the selected device groups or device tags.

Deploy the ControlUp for Apps Browser Extension

The ControlUp for Apps browser extension collects web application usage and performance data from supported browsers and communicates with the ControlUp for Apps module on the device.

To deploy the extension through ControlUp, use the Extensions tab. ControlUp installs the extension only on devices with the Apps module installed. You can also deploy the extension independently using Group Policy.

You can configure the following settings:

• Platform: Select Windows to target Windows devices. You can select multiple platforms in a rule if they use the same deployment settings. CDN deployment is not supported on macOS.

• Browser extension deployment: Select one of the following:

  • Automatically install via CDN: Install the extension from the ControlUp CDN.
  • Automatically install via Web Store: Install the extension from the official Chrome and Edge web stores.
  • Do not install: ControlUp does not install the browser extension on the selected devices. Use this option if you deploy the extension separately, such as through Group Policy (GPO), or do not intend to monitor browser activity on those devices.

  Deploying the browser extension from the web store requires ControlUp for Apps module version 1.3 or higher. Devices running an earlier version use the ControlUp CDN instead, even if you select Automatically install via Web Store. To update the module, see Deploy the ControlUp for Apps Module.

  The browser extension is unlisted on the web stores. It cannot be found through manual search. It can be deployed through the ControlUp UI or enterprise browser policies such as GPO.

• Targeted device groups and Targeted device tags: Select the device groups or device tags to which the deployment rule applies.

• Targeted browsers: Select which browsers to install the extension on.

Click Save changes to save your extension deployment settings.

Extension UI

The extension UI allows end users to view their own page load metrics by clicking the extension icon. Configure whether to allow the extension UI on all devices, only certain devices, or no devices.

Manually Deploy Extensions With GPO

If you prefer to manage extensions through Group Policy instead of allowing ControlUp to handle deployment, configure an extension deployment rule for Windows and set Browser extension deployment to Do not install.

Make sure the rule targets the Windows devices where you plan to deploy the extension through GPO.

To install the extension from the ControlUp CDN, use the following extension ID and update URL:

• Microsoft Edge: jmnkfnngldhhdkggfgemlkckmphhnojp;https://downloads.sip.controlup.com/appdx/latest/appdx_edge.xml
• Google Chrome: fbmmpaeakganhhofacjdciocgnbclbcl;https://downloads.sip.controlup.com/appdx/latest/appdx_chrome.xml

To install the extension directly from the Chrome/Edge web stores, use the following extension ID and update URL:

• Microsoft Edge: dhinjceeijmmnbppipomdhbcpcjndlip;https://edge.microsoft.com/extensionwebstorebase/v1/crx
• Google Chrome: inoojfkadjhokmpdpednfbokjdangaep;https://clients2.google.com/service/update2/crx

Read Microsoft's documentation or Google's documentation to learn how to force-install extensions using Group Policy.

Troubleshooting

Our ControlUp Tester tool includes a dedicated diagnostics and troubleshooting module for ControlUp for Apps. Download and run it to troubleshoot installation, configuration, or connectivity problems.

If the extension is not installed or the expected deployment settings are not applied, verify that:

• The device has ControlUp for Apps module version 1.5 or higher if you use platform targeting.
• Platform includes Windows.
• The device matches the intended extension deployment rule.
• The correct browsers are selected under Targeted browsers.

You can also verify the connection between the browser extension and the ControlUp for Apps module directly from the extension UI. Online indicates a successful connection.