November 2025

Events Management (Nov 3)

Events Management is now generally available, providing a single, unified view of all events and alerts across Desktops, Synthetic Monitoring, and VDI. Now you can:

• Visualize and investigate event data in one place, using a centralized, sortable timeline.

• Filter events by new fields, such as product and severity.

• Use direct links from any event straight to the source alert configuration or the device related to it, accelerating troubleshooting.

This new centralized events view speeds up root-cause analysis, and eliminates the need to switch between multiple consoles to monitor your environments.

Tenant Manager (Nov 3)

Our new Tenant Manager is a unified management platform for MSPs and multi-organization customers. Tenant Manager brings all your ControlUp environments together, allowing you to view and manage every tenant from a single, secure account. You can:

• Switch between tenant organizations without re-authentication.

• Centrally monitor product usage, permissions, and entities across all linked organizations.

• Manage the licenses for both the Tenant Manager and all tenants.

• Create and assign custom RBAC roles to ensure precise access control.

• Gain full visibility with a centralized audit log that tracks activity across all tenants.

By consolidating multi-tenant management into one interface, Tenant Manager simplifies operations, enhances security, and gives MSPs and multi-tenants more control and better insights across their ControlUp environments.

Dashboards (Nov 3)

The Dashboards feature is now generally available and includes more out-of-the-box dashboards created by ControlUp so you can better visualize your environment. These are now displayed in the new Dashboard Gallery and include tags that describe each dashboard’s use case, audience, and type, as well as status banners that make it easier to find, understand and manage dashboards at a glance. We’ve also added:

• More widgets to add to your own customized or duplicated dashboards.

• An onboarding screen when you first launch Dashboards to help you get started.

Remote control for unmanaged devices (Nov 25)

You can now remotely control Windows devices that don’t have a ControlUp Agent installed, letting you temporarily support employees using unmanaged devices. The remote user downloads and runs a “light client” application and connects using a secure session code.

This feature uses two new ControlUp permissions:

• Allow remote control to unmanged devices

• Allow file transfer to unmanaged devices

Improved ServiceNow Alerts integration (Nov 25)

• OAuth support: You can now use OAuth to authenticate the ServiceNow connector. See the instructions in the ServiceNow store for details.

• Event data mapping: ServiceNow Events now contain more data and you can customize Event field mapping.

  • The Alert description can be mapped to either the Event Description or Additional information fields.

  • The Event Node and Resource can be mapped to either the Device ID or Device Name fields.

  • The Alert description payload now contains the Alert ID and the Alert occurrence ID.

  • The message_key field now contains the Alert occurrence ID.

  • You can now customize the Event Source and Type when configuring an Alert. We changed the default Source to ControlUp for Desktops and default Type to ControlUp for Desktops Alert to match our updated product names.

• Customize Incident state on alert retrigger: You now have more control over the state of an existing incident when the related alert retriggers. Previously, the incident state was always reset to New. You can now choose to either:

  • Change the incident state to New.

  • Leave the incident state unchanged.

• Auto-resolution customization: When ControlUp auto-resolves a ServiceNow ticket, you can now configure the Resolution code and Close notes to provide detailed context and to meet your ticketing standards.

• Configurable Incident fields: You can now customize the following incident fields, ensuring tickets are routed correctly from the start:

  • Additional assignee list

  • Additional comments

  • Assigned to

  • Assignment group

  • Category

  • Channel

  • Comments and Work notes

  • Company

  • Contract

  • Delivery plan

  • Delivery task

  • Escalation

  • Group list

  • Location

  • Ownership

  • Problem

  • Service

  • Service offering

  • Severity

Gradual deployment for remediations (Nov 24)

When configuring a Template’s remediation schedule, you can now enable Gradual Deployment to evenly spread out the remediation deployment across a defined time window. This feature helps you avoid spikes in resource consumption and network traffic caused by many devices (or VMs) starting the patch process at the same time. You should use this feature on Templates targeting a large number of devices on the same network, or VMs running on the same host.

Support for macOS (Nov 3)

ControlUp for Compliance now supports macOS devices for third-party application patching. OS patches and misconfigurations are not currently supported. To deploy the ControlUp for Compliance Agent onto your macOS devices, go to Compliance > Configuration > Devices. Note that the Compliance Agent requires full disk access on macOS to patch applications. Deploy our configuration profile using an MDM tool to automatically grant the Agent the necessary permissions.

For 9.1.5 version, see Latest VDI Version. For previous versions, see ControlUp for VDI (Real-Time DX versions).

Go to the Download Center to get this latest build for the Real-Time DX Console and Agents.

Need help? Contact your support representative.

Ping Identity Support (Nov 26 - previously available)

We've added support for Ping Identity as an Identity Provider (IdP). You can now use this provider for authenticating into your EUC scouts.

Note: Custom hives are periodically released. For the latest information, see Custom Hive Release Notes.

Test Integration Connections (Nov 26)

You can now test your integration connections directly from the Integrations page. This enhancement provides instant feedback on whether your credentials and configuration are correct - eliminating errors during flow design and helping you build automations on reliable connections from the start.

Schedule Trigger Enhancements (Nov 26)

We’ve enhanced the Schedule trigger to give you greater control over when your automations run with two modes: the standard Interval mode and the new Specific time mode. Specific time allows you to precisely schedule your flows to run at an exact local time on selected days (e.g., Mon-Fri at 10:55), with full timezone support, ensuring time-critical flows run exactly when and where you need them.

New Integrations! (Nov 26)

• Amazon EC2: Automate a wide range of tasks related to your EC2 instances, empowering you to manage your cloud infrastructure directly within your flows.

• AWS Workspaces: Automate your management of these cloud-based virtual desktops, including creating, modifying, rebooting, starting, stopping and terminating a workspace. You can also create lists of workspaces and workspace bundles, and update passwords.

• Auth0: Automate identity and access management tasks. Manage users, roles, and applications directly from your flows to streamline security and identity processes.

• Citrix Cloud: Automate the management of your Citrix resources. Build flows that interact with your Citrix environment to simplify administration and improve operational efficiency.

Integration Enhancements (Nov 26)

We’ve enhanced the following integrations:

• Gmail: Allows full control over email body formatting. The Send Email node now includes a toggle to switch the email body between Plain Text (default) and HTML.

• ServiceNow: Ensures smoother and more reliable automation of your incident and service desk processes. This update enhances the operational capability of the integration across all existing actions.

• Freshservice: Added a new Create Alert action, enhancing your ability to automate event and incident management. The integration also benefits from general improvements to stability and operational capability.

• ServiceNow: This update enhances the operational capability of the integration across all existing actions to ensure smoother and more reliable automation of your incident and service desk processes.

Forms Feature Enhancements (Nov 26)

Beta Feature

The Forms feature is available only to beta customers. To try it, join our beta program.

Flows can now access and use the metadata within forms triggered by a form submission. This enhancement lets you directly integrate valuable details (e.g., submission time), into your flow logic. This enables richer logging, tracking, and more sophisticated subsequent automations.

Node Deprecation: Get Current Time (Nov 26)

We removed the Get current time node from the node selection panel, and you can no longer add it to new flows. We replaced this functionality with two higher-performing Date Manipulation nodes: Now and Format. We strongly recommend you update existing flows to use these new nodes to ensure better performance and future compatibility. Note that existing flows using Get current time node will continue to execute normally.

ControlUp for Desktops Integration Action Enhancement (Nov 11)

We've added a powerful new Create Custom Index action to the ControlUp for Desktops integration that allows you to create a new data index. This capability enables you to create indexes directly from your flows or write data to a custom index.

AI Integration Actions Enhancements (Nov 11)

We've enhanced the following actions in our AI integration:

• Generate Text

• Create Email

• Extract Structured Data

These actions now provide better intelligence and performance, empowering your flows to accurately handle complex data and decision-making tasks.

Azure Key Vault Integration Security Enhancements (Nov 11)

We’ve strengthened the security of Azure Key Vault integration data operations by expanding Mask variables support to both input and output properties. This means:

• You can now securely provide sensitive input for the Set Secret and Restore Secret actions using Mask variables.

• Any sensitive data retrieved by Get Secret or Backup Secret actions is now automatically masked, ensuring your secrets remain protected throughout the entire flow lifecycle.

Fixes

Fixed issues where the following actions could fail:

• List Users action of the ServiceNow integration

• Get Spreadsheet action of the Google Sheets integration

• Number comparisons in the If-Else action of the Flow Control node