General

This guide is intended to help users with common Horizon use cases. ControlUp Horizon Use Cases

Use the following article to properly size the required ControlUp components that monitor your environment. Whether your organization is small or large, ControlUp offers scalability. To ensure high availability, we recommend that your monitor cluste...

One of our most popular script actions is the Analyze Logon Duration script. In order to make this script work correctly, certain group policies must be put into place to make it fully functional. There are two methods to enable these policies...

If you would like to grant user permissions to access the Real-Time Console and view systems and real-time performance data, you will first need to create a Security Role for that user or an AD Group. In our example, we use the name "View Only". ...

ControlUp VDI & DaaS can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters. ControlUp continuously counts the total number of objects that are currently being monitored and requires a number of l...

Yes. ControlUp supports all major RDS and VDI platforms including Citrix, Omnissa (formerly VMware), and Microsoft. You can montior and manage multiple server farms and desktop deployments in the same Real-Time DX Console instance, regardless of V...

Yes, ControlUp Triggers allow you to monitor specific incidents in your environment, including whenever a computer or process cross a certain stress level, Windows Events, Services and others. The follow-up actions include an e-mail alert option, ...

Yes, the ControlUp Security Policy Pane is a mechanism that allows for configuring user roles and delegating administrative tasks to different ControlUp users on your network. This is especially useful in large enterprise environments in which ded...

The Stress Level column is a flexible health measure calculated as a sum of weights assigned to different columns. For example, the “CPU” column might add 2 points to the Stress Level when it crosses the 70% threshold, while the “Disk Queue” column ...

As long as you work in the same ControlUp organization, you can share some settings with other users. Public configurations are shared via the cloud servers or LDS server (on-premises mode), such as stress settings, trigger settings, and agent sett...

Yes, you can use ControlUp to manage multiple AD domains and forests, even if no trusts exist between them. In order to configure multiple AD forest support, simply click on the “ AD Connections ” button on the Settings ribbon. In this window you ca...

You can't install or remove software under Programs and Updates in the Controllers panel in the Real-Time DX Console. However, you can run the install/uninstall command for any software on multiple machines in the console. From the Machines view...

Yes. When comparing objects using the controllers, the columns that you can currently see are used for comparison. By clicking the “Columns” button on the ribbon bar you can configure which columns are displayed: For example, say you would lik...

Yes. To do so, just click and drag the border between the row headers. All the rows will be adjusted to match the height you selected, so that you can stretch your rows to fill the screen or squeeze them to fit more data. Also, don’t forget the Ful...

Issue Error In: Monitor | Monitored Resources Tab | Access Denied Insufficient Permissions to Perform the Following Actions.  Check the account the Monitor service is using and if it has the correct Security Policy Role. By default, only...

You can view the ControlUp Real-Time Console as an enlarged dashboard to easily display the real-time status of your environment.  To enlarge the console as a dashboard, press F11  and fine-tune the row heights.  For example: ...