General

Fundamentals Supplementals

Fundamentals Supplementals

We officially added the Epic System Pulse script to the Community Scripts Library . Download and Install the Script Like any other Community Script, you can find it by clicking the Script Actions button in the Home ribbon. Under Community ...

This guide is intended to help users with common Horizon use cases. ControlUp Horizon Use Cases

Use the information below to properly size the required ControlUp components used to monitor your environment. Whether your organization is small or large, ControlUp offers scalability. To ensure high availability, we recommend that the monitor clu...

One of our most popular script actions is the Analyze Logon Duration script. In order to make this script work correctly, certain group policies must be put into place to make it fully functional. There are two methods to enable these policies...

These dates refer to both the Hybrid-Cloud and on-premises installations. This includes ControlUp Agents, Insights On-Premises, Solve On-Premises or other software that accompanied the above-listed version. ControlUp versions progress - three l...

The 'Shadow Session' is currently supported only the following server & client pairs: Windows Vista + Windows Server 2008 Windows 7 + Windows Server 2008 R2 You can use the 'Shadow Session' between all the OS mentioned above.

Create a short-cut to Insight web link with the following settings Target: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" https://insights.controlup.com/auth Start in: "C:\Program Files (x86)\Google\Chrome\Application"

If you would like to grant user permissions to access the Real-Time Console and view systems and real-time performance data, you will first need to create a Security Role for that user or an AD Group. In our example, we use the name "View Only". ...

How do we calculate ControlUp licenses? ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters. ControlUp continuously counts the total number of objects that are currently being monitored...

Yes. ControlUp supports all major RDS and VDI platforms from Citrix, VMware and Microsoft. Multiple server farms and desktop deployments can be monitored and managed in the same console instance, regardless of VDI/RDS version, domain membership, o...

Yes, ControlUp Incident Triggers allow you to monitor specific incidents in your environment, including whenever a computer or process cross a certain stress level, Windows Events, Services and others. The follow-up actions include an e-mail alert...

Yes, the ControlUp Security Policy Pane is a mechanism that allows for configuring user roles and delegating administrative tasks to different ControlUp users on your network. This is especially useful in large enterprise environments in which ded...

The Stress Level column is a flexible health measure calculated as a sum of weights assigned to different columns. For example, the “CPU” column might add 2 points to the Stress Level when it crosses the 70% threshold, while the “Disk Queue” column ...

Yes, you can use ControlUp to manage multiple AD domains and forests, even if no trusts exist between them. In order to configure multiple AD forest support, simply click on the “ AD Connections ” button on the Settings ribbon. In this window you ca...

Installing or removing software using the “Programs and Updates” controller is not supported. However, you can use the “Processes > Run As” action in the Computers view to run the install/uninstall command for any software on multiple machines. ...

Yes. When comparing objects using the controllers, the columns that you can currently see are used for comparison. By clicking the “Columns” button on the ribbon bar you can configure which columns are displayed: For example, say you would lik...

Yes. To do so, just click and drag the border between the row headers. All the rows will be adjusted to match the height you selected, so that you can stretch your rows to fill the screen or squeeze them to fit more data. Also, don’t forget the Ful...

Issue Error In: Monitor | Monitored Resources Tab | Access Denied Insufficient Permissions to Perform the Following Actions.  Check the account the Monitor service is using and if it has the correct Security Policy Role. By default, only the ...