Managed Computers

Microsoft known issue User Input Delay counter may cause handle leaks in ControlUp Agent

If a machine on which the ControlUp agent is deployed is running Windows 10 1809 or later or Windows Server 2019 where the User Input Delay feature is enabled by default, you may encounter the list of leaked handles growing too large. This co...

Updated on : 09 Jan 2022

Cannot Connect to Target Machine - Actively Refused

Issue You try to connect to an agent, but it fails with the following error: Error message "Could not connect to...The connection attempt lasted for a time span...target machine actively refused it" Cause The ...

Updated on : 09 Jan 2022

Failed to replace agent error

Issue You open the ControlUp console and fail to connect to your managed computers. You receive an error: " Failed to replace agent files to match version X" Reason The ControlUp console is trying to match the versions of the Console and t...

Updated on : 06 Jan 2022

Agent Logging Tool For In-Depth Troubleshooting

In case you need to do comprehensive agent troubleshooting, we would like to share the following logging tool - Agent Log4net Please download it from here Save it where the CUagent.exe resides in (on the target machine) Restart the agent...

Updated on : 23 Sep 2021

I can't remove the ControlUp agent (MSI Installed)

Issue The ControlUp Agent fails the uninstall process. Reason The Agent was originally installed via MSI package and you tried to remove it via the Real-Time or with MSI package of a different ControlUp Agent version. This might lead to a...

Updated on : 11 Jan 2022

Computer already belongs to another ControlUp organization

ControlUp Agent Error Failed to open connection to remote agent. Agent error This machine (‘ COMPUTERNAME ‘) only accepts connections from organization OrgNameA To change this, sign in to organization OrgNameA a...

Updated on : 28 Oct 2021

Errors when deploying a ControlUp agent to the computer running the ControlUp console

Relevant ControlUp Agent Error Messages Failed to perform the requested operation. This error may occur due to any of the following reasons: Your user account does not have the required rights over the remote computer. UAC might be enabled a...

Updated on : 23 Sep 2021

Missing RPC/WMI access to the target computer

Agent Error Message Failed to contact COMPUTERNAME using WMI with the following error: The RPC server is unavailable An error occurred querying service cuAgent on ComputerName Failed to contact ‘ COMPUTERNAME ‘ using WMI with the following...

Updated on : 09 Jan 2022

Failed to register for information events - Access Denied

The Issue: The ControlUp Monitor service does not connect to all monitored resources. The error you see is - "Failed to register for information events..." The Reason: The AD user defined in the Monitor settings as the user for authent...

Updated on : 30 Sep 2021

Monitor cannot connect to computers - Disconnected Error

Issue The monitor fails to connect to computers in the monitored resources list. The status is Disconnected , as shown in the screenshot below - Reason These computers are excluded from the ControlUp Monitor. Solution Go to the folder,...

Updated on : 28 Oct 2021

Unable to gain access to "computer.domain.com"

The Issue: You try to connect to a managed computer but receive an error - "Unable to gain access to the computer" The Solution: Check if the user which logged in to windows and launched ControlUp, is part of the administrators' grou...

Updated on : 30 Sep 2021

Adding Non-Domain Computers to ControlUp

ControlUp does not officially support monitoring non-domain computers. However, we can fool ControlUp into thinking that a workgroup computer is domain joined. We will still need a functional AD domain for this to work, but the computer doesn’t real...

Updated on : 06 Jan 2022

Agent Version Does Not Match This Running Version of ControlUp

Issue Each time I launch the ControlUp Real-Time Console and connect to the group of servers that I normally connect to, it attempts to update the Agent version running on these servers. This keeps happening eventhough the ControlUp Agent vers...

Updated on : 06 Jan 2022

Failed to replace agent

Issue When you try to connect to an endpoint after upgrading to a new ControlUp Real-Time Console version, the Console is trying to upgrade the agent but fails with error: Error message Failed to replace files to match ...

Updated on : 21 Dec 2021

Troubleshooting connections to managed computers

Here’s a quick checklist for successfully adding a managed computer to the console: The managed computer’s name, as appears in Active Directory, should be resolvable to a valid IP address. A name resolution failure is indicated by the following ...

Updated on : 09 Jan 2022

Missing ControlUp TCP port 40705 access to the target computer

ControlUp Agent Error Messag Failed to open connection to remote agent. Failed to open connection. Could not connect to net.tcp://FQDN:40705/cuAgent. The connection attempt lasted for a time span of 00:00:XX:XX:XX. TCP error code 10060: A con...

Updated on : 09 Jan 2022

Missing ICMP access to the target computer

Relevant ControlUp Agent Error Messages Ping test: Communication failed. Error code: TIMED OUT Suggested Solution If you have ping disabled in your environment you can disable the ping test. Go to Settings -> Agent and uncheck the “Check if co...

Updated on : 23 Sep 2021

Managed computers disconnect from the console after a network failure

If a brief network failure occurs, your managed computers may lose their connections to the console (icon color changes to red in the Navigation Tree). To prevent this, right-click the computer/s or folders of choice and select “Auto-Connect”. ...

Updated on : 23 Sep 2021

ControlUp Agent - Add/Remove Programs

When you deploy the cuAgent via the Real-Time Console, you have two ways to configure it. Temporary mode - The ControlUp Agent will be automatically uninstalled if the Console or Monitor are not connected with that agent, after a duration of 5 m...

Updated on : 23 Sep 2021