Web Application

New features

• When viewing your scripts, you can now see:

  • Who created the script

  • When the script was created

  • Who last modified the script

  • When the script was last modified

• You can now view up to 1000 participants in a single Microsoft Teams or Zoom call.

Fixes

• Fixed an issue causing Microsoft Teams calls to display an incorrect number of participants.

• Removed the option to delete built-in data indices.

New Features

• ControlUp for Desktops now supports Amazon WorkSpaces monitoring. Use this feature to help find the root cause of performance issues using metrics from the WorkSpace, client device, and the connection between them. Learn more.

• We've added a new Extended Settings option to let you choose how end users on Linux devices are notified that a Remote Control session is active. When enabled, a floating ControlUp icon appears, replacing the default system tray icon. This ensures the notification remains visible even if the system tray is hidden. This feature requires Agent version 2.17 or higher.

• When adding a global filter, you can now enter text to quickly search for the value to use for the filter.

• In the Experience Over Time widget for a specific employee in the Employees dashboards, the 'Incidents' lane has been renamed to 'Events'. When you hover over the lane, the tooltip now displays events per process and breaks down application crashes by the application state (foreground, background or windowed).

• Added a new permission View Experience Score Rules to let you view (but not create or edit) experience score profiles, app groups, and approved domains on the Employees settings page.

Fixes

• In the Agent version control page, the number of devices shown with each Windows version installed was incorrect.

New Features

• Improved Remote Control zoom - We updated the zoom controls during Remote sessions to give you more control over the zoom percentage. By default, auto-scale is enabled and the session view automatically scales as you resize your window. To zoom in or out, deselect auto-scale and use the +/- zoom controls.

• Remote Control clipboard disabled by default - The clipboard sharing feature is now disabled by default when you start a Remote Control session. To enable the feature, select the Clipboard checkbox at the top of the Remote Control window.

• Remote Control option to paste as keystrokes - During a Remote Control session, you can now click Paste as keystrokes to send your current clipboard text to the remote device as individual keystrokes. This update lets you send copied text even when the clipboard function is disabled on the remote device, or if clipboard sharing is disabled on the Remote Control session.

• New report for tracking Agent versions - The Agent Versions report shows you an overview of which Agent versions are installed in your environment, including lifecycle status (end-of-maintenance and end-of-support) information. You can use this report to ensure that all of your devices are running up-to-date Agent versions.

• Prevent deployment of unsupported Agent versions - The Version Control settings page now prevents you from deploying old Agent versions that are no longer in support. This change doesn’t affect existing version deployment rules.

• See more information about deployment rules in the Version Control settings page - In the Version Control settings page, you can now see the number of devices targeted by each rule and the EOM and EOS dates for the Agent version.

• Deploy the oldest supported Agent version - When configuring Agent version control settings, you can now select to deploy the oldest GA Version in support. With this option selected, your devices will automatically update to stay on the oldest Agent version currently supported by ControlUp.

Fixes

• The date picker on the Top Apps tab of the Device Details page was not working correctly.

New Features

• You can now assign a severity level to each alert, letting you prioritize and respond to issues more effectively. When you configure an alert, you can select the following severity levels:

  • Informational

  • Low

  • Medium

  • High

  • Critical

  Your existing alerts will default to the Informational severity level. We recommend that you review your existing alerts and assign the relevant severity. Learn more.

• The Incidents widget on the Employees Overview page now shows the number of employees affected by each incident type.

New Features

• When viewing the details for a specific device, you can now see the number of connected monitors under the Hardware section. Click on the number of monitors to see more details about all connected monitors. Learn more.

• New Employee experience Gantt chart: When viewing the details for an individual employee, the new Experience over time widget shows details of an employee’s experience score and activity. This new chart lets you quickly see a summary of what an employee was doing at a specific time, and what issues contributed to their experience score. Click on the employee’s score to drill down into the new Insights page to help you understand the root cause of an issue and get on the right track for remediation.

• Improved overall experience score calculation: The overall experience score for your environment is now more sensitive to employees with short periods of time with a bad experience.

• View all crashes for a specific process: On the Employees Overview dashboard, you can click the Incidents widget to see application incidents. Now, you can click on a process in the application incidents page to view more details about the crashes.

Fixes

• Empty values in CSV exports are now presented as an explicit empty string instead of no value. For example, what used to be exported as:
  

  0,"Non-Domain Devices",,"RIsw2ZIB-QtG3TPOVlFH"

  is now exported as:

  0,"Non-Domain Devices","","RIsw2ZIB-QtG3TPOVlFH"

New Features

• Edge DX now supports ChromeOS device monitoring. Learn more.

• You can now publish non-anonymous Employee Sentiment surveys. This feature lets you see who participated in the survey, and how they answered each question. Learn more.

• Edge DX now supports Windows 365 monitoring. Use this feature to find the root cause of Windows 365 performance issues using metrics from the cloud PC, client device, and the connection between them. Learn more.

• The Windows 11 Readiness report is improved with new widgets showing summary information about your migration status. You can also now group results in the bar chart by OS version. Learn more.

• An employee’s experience is now classified as poor or fair based on their percentage of time with a poor or fair experience score. The percentage thresholds are customizable. Previously, an employee’s experience was calculated using their average score, however, this was sometimes hiding brief periods of bad experience. This change helps you identify employees with a bad experience. Learn more.

New Features

• Edge DX events for device actions (such as Remote Control and running scripts) and configuration changes are now also recorded in the DEX Platform Audit Log. Learn more.

• New options in the Agent Version Control settings page let you control:

  • When to start installing Agents

  • The number of days to spread out Agent installation

  • The hours of the day to install Agents

• (Requires Windows Agent 2.15 Beta 4 or higher) Remote Control and Remote Shadow sessions can now automatically reconnect in case of a network interruption or device reboot. For details, read the documentation.

Fixes

• CSV export issues:

  • Application Usage Statistics export had average CPU data that didn't match the report.

  • Missing columns when exporting from data from the Device details page.

  • The bug descriptions and link showed as undefined in the Top Bluescreen Events by Cause report export.

• When Hide Gaps in Timeline was selected, some widgets were showing in the Device page when there was no data.

New Features

• Updated the behavior when filtering charts on the Windows 11 Readiness report to make it easier and more intuitive to use.

• When viewing the details for an employee sentiment survey, you can now see the survey template used to create the survey in the field Survey Template Name.

• Added descriptions that appear at the top of all reports.

• You can now open multiple Remote Shell instances at the same time on different devices or on the same device.

• Device tags can now be up to 150 charachters long when added using the API.

Fixes

• The Devices with Low Ram key insight on the Devices - Performance dashbard was reporting incorrect data.

• Memory usage chart on the details page for a specific device is improved to make it easier to see the in-use memory and total memory.

• Device score over time was showing zeros when data points were missing.

• Drilling down from the Top Apps tab on the device details page to the Stopped Processes tab wasn't correctly applying filters.

• The Foreground Window selector on the Top Users by Application report now correctly filters applications with or without a foreground window.

• Clicking on Last 24 hours in the Alerts widget on the Devices homepage now correctly applies filters when drilling down into the System Events page.

• Remote Control permissions now respect device scopes defined using device groups.

• The Services tab in the Device Details page was showing deleted services.

• The Devices With Low RAM tooltip on the Devices - Performance dashboard sometimes linked to invalid devices when you drilled down.

• Removed the /devices/dump and /data/{index_name}/dump API endpoints because they are no longer used. For exports, you can use the export parameter with the /devices and /data/{index_name} endpoints.

New Features

• Device Performance dashboard improvements:

  • Added more information to tooltips.

  • Styling improvements.

• Added "Begins With" and "Ends With" filters to the filter builder on the Data Index page.

• Changed disk space formatting to GB in Devices page and OS Configuration widget.

• Change the data labels to days instead of hours for the Top Devices with Longest Uptime report.

• For tables with more than 10,000 rows, the total number of rows displays "10,000+" to make it clear that there are more rows available.

• Updated the Linux installation script (sip-install-v2) located on the Downloads page. The script now takes command line arguments and provides more feedback during the install.

• Added text to tooltip for processes in the Application Performance Dashboard explaining that processes with an asterisk (*) next to their name represent multiple instances of the same process.

• When you hover over the Not Compatible Reasons column in the Windows 11 Readiness Report, the tooltip now shows more information about why the device is not compatible.

• When you hover over the Windows 11 readiness information in the Devices Details page, the tooltip now contains a link to go directly to the Windows 11 Readiness report.

Fixes

• Employee Sentiment fixes:

  • Styling changes to improve checkbox visibility in dark mode.

  • The completion rate for on-demand surveys was incorrect.

  • Survey creation UI changed the start time during navigation through the wizard.

  • Surveys sometimes showed the incorrect number of targeted users.

• Very large CSV exports were failing or taking a long time.

• Removed the unused edgedx_ucc_media index.

• Fixed widget alignment on the Live Callers dashboard.

• A user without permission to enable/disable a script could click the enable checkbox and cause the UI to stop responding.

• Styling fixes for the Windows 11 Readiness Managed Devices widget.

• System Events CSV export was not working.

• Filters weren't applied when drilling down from the Application Usage Statistics report.

• Issue with End User Activity report not filtering the data the same in the table as the chart widget.

• Scale formatting fixed on the Top Processes by Average Memory Use report.

New Features

Redesigned Employee Sentiment - We overhauled the Employee Sentiment feature for sending customized end user surveys. The redesign includes many new features and improvements including:

• Granular survey Template creation.

• Targeted and randomized surveys.

• Support for single, recurring, and on-demand survey campaigns.

• Customized survey branding

Known issues:

• Issue filtering for Domain Group assignment within survey configuration.

• Dropdowns not respecting alphabetical order.

• Results for On-Demand surveys show incorrect values for the number of users and devices that received the survey.

• When targeting a survey using device tags, the survey doesn't appear for devices tagged after the survey is created.

Redesigned Live Callers Dashboard - We overhauled the Live Callers Dashboard to give you more information about active Microsoft Teams and Zoom calls in your environment. You can use this dashboard to identify users having a bad call experience and troubleshoot in real-time while the call is still active. Updated documentation for the dashboard is in progress. Some of the new features include:

• Improved scalability to support a greater number of live calls.

• Improved filtering to view live calls by experience, platform, location, etc.

• More columns with additional metrics and call data.

Windows 11 Readiness report - This new report scans all Windows devices that aren't running Windows 11 to check if they meet Microsoft's minimum requirements for Windows 11. The report shows you which devices don't meet the requirements and for what reasons. If a device doesn't meet the requirements, we'll let you know if it can meet the requirements with a hardware/software change, or if it requires a full replacement to run Windows 11.

Other New Features:

• Added support for more than 65,000 devices in dashboards, reports, and exports.

• Improvements to the Key Insights tooltips and drilldowns in the Devices Performance dashboard.

• Improved tooltips in the Top Devices with Blue Screen Events and Top Blue Screen Events by Cause reports. When you click on a bar in the chart, you can now drill down to the Device Details page or to the relevant Microsoft documentation for the blue screen error.

• Added new permissions to give you more control over access to System Events.  View Security Events lets you view events with type = Security. View Non-Security Events lets you view all events except those with type = Security. Users who previously had the permission View Events are automatically granted the permission View Non-Security Events. Users with the default Admin role are automatically granted both new permissions. This means that some non-admin users might lose access to security related system events.

• UI improvements to the Employees Overview page and single employee page.

• Improved navigation inside the problem overlay areas.

Fixes

• Services and Daemons report wasn't showing all rows of data. The number of rows is now capped at 10,000.

• Collapsed rows in the Services and Daemons report weren't exporting in a CSV file.

• The arrow to show/hide more details in the devices details page wasn't always showing.

• Issue with multiple consecutive spaces in an Alert name.

• Various fixes to the Windows 11 Readiness report. The readiness script now skips GPU tests if Windows 11 is already installed.

• Styling issues with the import script library.

• On-demand surveys weren't available to users with the correct RBAC permissions.

• CSV exports from the weren’t respecting filter presets. CSV exports now contain only filtered rows.

• Some users were able to see the Device Events tab when viewing details for a specific device, even if they didn't have permission to view events. Clicking on the tab caused a crash. The tab is now hidden for users without the relevant permission.

• The expand arrow in the Application Usage Statistics report was missing when filters were applied.

• Problem overlay areas now support global filters.

• The UCC bubble on the Employees Gantt chart shows wrong data on tooltip.

New Features

• When viewing the details page for a specific device, the Memory Usage chart now overlays the total available memory for the device. This can be useful for situations where a device's total memory changes over time, such as a virtual machine.

Fixes

• Issue with CSV export on the Missing Patches report.

• Filtering the list of reports to view only Custom Reports wasn't working.

• Users without the View End User Activity permission could still see the summary of in-use applications.

• Some CSV exports had missing columns if there was no data in the first row.

• The API now lets you create device Tags up to 100 characters long and allows spaces.

Scripts

The following scripts have been updated in the Edge DX Script Library:

• Get Device Install Date (new script) - Gets OS Installation and EdgeDX registration information for device. The information comes from: - WMI: Win32_OperatingSystem - WMI: Win32_ComputerSystem - Registry: HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion - Environment: EDXDEVICEGROUP, EDXDEVICETAGS - EdgeDX Files: C:\ProgramData\Avacee\sip_agent\cachefiles.
  Use case: As an EdgeDX administrator I want to see when the Operating System was installed and the device was added to EdgeDX, so that I can track the rate of OS / EdgeDX rollouts.

• Get Pending Reboot (new script) - Checks various registry locations to see if a computer rename, domain join/disjoin, Component Based Servicing, Application updates or Windows Update has registered the need for a reboot. Also check if the SCCM client is installed and if so query that for a reboot requirement.
  Use case: As a network administrator, I want to be able to see servers and desktops that have a reboot pending, so that I can track progress of driver patching, operating system updates, and other changes that require a reboot before the change will take effect.

New Features

• When you are viewing details for a specific device, the following information is now available:

  • CPU Name

  • CPU Sockets Count

  • BIOS Name

  • BIOS Version

  • Device Groups

  • Device Tags

• The current API and WebUI release versions are now listed in Configuration > Settings > Maintenance.

• Searching for an application in the End User Activity settings page now searches both the process name and the description.

• Added Wi-Fi RSSI to the tooltip when you hover over a WiFi signal chart in the Device Details section (requires agent 2.14 Beta 4 or higher).

• When you are viewing details for a specific device and select Compare with Averages, you can now select from filter presets.

• Added two new tabs to the Device Details page that appear when you are viewing details for a specific device:

  • Windows Events (only for Windows devices)

  • Power Events

• Added the local gateway response time to the Network Latency chart tooltips on the Device Details page (where data is available).

• Added a new RBAC permission Show Agent Download Page for accessing the Agent Downloads page.

Fixes

• An update to Zoom's permissions prevented new Zoom integrations for UC&C monitoring. The issue is now fixed and the updates list of required permissions is located in the documentation.

• The "Save Filters" button was not working correctly in Custom Reports.

• Selecting multiple devices for a custom action was limited to the number of rows on page 1.

• Various Sentiment V2 fixes.

• The latency target wasn’t appearing in the tooltip when you hover over a latency widget.

• Clicking on a device in the Most Missing Patches widget on the Devices - Averages page wasn’t bringing you directly to the list of missing patches on the device.

• Windows Event Log report not loading correctly.

• Issue with the apply button being cropped on the date picker.

• Removed open Handles chart from Linux devices in the Device Details page because this metric isn’t relevant for Linux.

• Fixed an issue with the Installed Applications by Version report being cut off on some browsers / devices.

New Features

• We've overhauled the Employee Sentiment feature to give you more control and customization options for creating and publishing surveys. Click here to learn more. You can use the new features to:

  • Create reusable survey templates in the Survey Library.

  • Manually send surveys to a device or trigger surveys from an alert.

  • Customize survey appearance.

  • Deliver surveys through Windows notifications.

  • Control who receives surveys with inclusion/exclusion rules and randomized targeting.

  • Analyze survey results with improved dashboards.

• When viewing the details page for a specific device, you can now select Compare with averages to overlay the widgets with average metrics from all devices matching your filters. For example, if you are viewing a device and see a spike in network latency, you can select Compare with averages to quickly see if other devices experienced a similar spike.

Fixes

• Issue with multi monitor selection during Remote Control sessions.

• CSV export from the Average Logon Times report was blank when the time range was set to 1 month.

• CSV export from the User Experience Dashboard wasn't matching the date range shown on the page.

• CSV export from the Top Devices with Blue Screen Events wasn't complete.

• End User Activity settings was not correctly identifiying duplicated business URL entries.

• Some tooltips were cropped.

• Filtering the Online column in the Device Details page was not working correctly.

• Key Insights tooltips in the performance dashboard were displaying data from the previous period.

• X-axis labels on some charts were not starting with the correct time.

• Favorited reports weren't sorting correctly.

• CSV export for Installed Applications report was not respecting applied filters.

• The number of reported crashes on the Devices - Performance dashboard was incorrect.

New Features

• Extended Settings - You can now customize several Agent settings including device geolocation, cache retention, and more.

• Improved the actions menu in the Devices Details page to have expandable sections. This makes it easier to navigate when you have a large number of actions.

• Improved BSOD detection to more accurately determine the console user who experienced the BSOD. You can view the user in the User Name column in the Power and Session Events report.

• The Device (Classic) dashboard is now officially deprecated and removed from the application. It is replaced by the Device Details page.

Fixes

• Clicking on an operating system in the Managed Devices widget was not always applying the correct filters.

• Updated column names in the devices details grid to friendly names.

• Date picker sometimes showed the wrong time period when drilling down between pages.

• Drilling down into reports from other locations was not applying the correct filters.

• The number of blue screen events reported in the Devices - Performance dashboard was incorrect.

• Setting a script trigger to Disabled sometimes caused a "Something went wrong" error.

• Disabled scripts were still appearing in the list of Custom Actions.

• Issue where you couldn't scroll to the bottom file when retrieving files during a remote control session.

• The device details page was refreshing data when Auto Refresh was disabled.

• Minor fixes to UI formatting and dark mode visibility.

New Features

• Filter Presets - Create filter presets to quickly switch between different sets of filters. After creating a filter preset, you can publish it to share it with the rest of your team.

• In the Online column in the Devices Details grid, you can now toggle between showing the time that the device last came online, and the time since the device last came online.

Fixes

• Fixed Zoom To Fit behavior on maps.

• Fixed CSV export for the Top ISPs report.

• Drilldown to Stopped Processes report wasn't applying relevant filters.

• Fixes for filter presets

• The correct column filters are now applied to the Stopped Processes report when you drill down from another location.

• Changed the date and time format in CSV exports to work better with Microsoft Excel.

New Features and Capabilities

• The UCC details page for Microsoft Teams now has a Mode column to show whether a call was performed locally or using Citrix optimization for Teams.

Fixes

• The Device Events page was showing the time in UTC instead of your local time.

• In the System Events table, the Type column filter wasn't showing all possible values.

• Removed the "Show Window" option when running a command on Linux and Mac devices because it isn't relevant.

• The Call Summary Report for UCC data allowed users to view data from devices in device groups that the user didn't have permission to view. This fix is relevant only if you access Edge DX from the DEX platform (app.controlup.com).

• Pagination controls were sometimes missing.

• Some UI elements weren't displaying properly on the Traceroute Detail page.

• Updated the behavior when switching between column presets after drilling down into the Devices details grid from another dashboard. Your currently selected preset is now always preserved when you refresh the page.