To view release notes for our earlier versions, visit Real-Time Versions.
9.2
Release Date: March 10, 2026
Current build: 9.2.0.622
New Features
Citrix VDA Registration State Monitoring
Improve your organization's monitoring capabilities with real-time visibility into Citrix VDA registration health. Instantly detect failures, track incidents from start to resolution, and access rich diagnostics to troubleshoot faster and minimize downtime. The Citrix VDA Registration State Monitoring feature collects and correlates registration events from VDAs and Delivery Controllers for complete visibility.
What It Does
Dual-Source Event Collection
Monitors 14 VDA event types in real time from the Citrix Desktop Service.
Monitors 30+ DDC event types from Citrix Broker Service and Broker Monitor.
Automated Incident Management
Automatically creates incidents when registration failures are detected.
Tracks incident lifecycle: Open → Closed/Resolved.
Calculates resolution duration for SLA reporting.
Rich Diagnostic Data
Captures 30+ deregistration reason codes with clear descriptions and recommended actions.
Associates failures with Delivery Groups, Machine Catalogs, and Citrix Sites.
Preserves full event payloads for deep-dive analysis.
Citrix User Connection Failure Monitoring
Quickly identify and resolve Citrix user connection failures. Get clear failure reasons, user context, and recommended actions to keep users connected and productive. The Citrix User Connection Failure Monitoring feature offers real-time diagnostics of user connection failures captured directly from the Citrix Broker. It provides quick identification to accelerate troubleshooting and improve the end user experience.
What It Does
Comprehensive Failure Capture
Monitors all session launch failures in real time from the Citrix Broker.
Captures 27+ distinct failure reason codes with clear descriptions and recommended actions.
Categorizes failures into 6 high-level categories for quick triage.
Rich Diagnostic Data
Connection path: Connected via hostname/IP, launched via hostname/IP, protocol.
Machine state: Registration state, power state, fault state, maintenance mode, VDA version.
Session timing: Brokering duration, VM start, profile load, GPO processing, HDX initialization timestamps.
Citrix Black Hole Monitoring
Version 9.2 enhances Black Hole Monitoring with new VDA machine metrics. This feature automatically detects “black hole” VDAs (machines available to the broker but failing user connections), enabling quick identification and resolution before user impact. You can configure triggers on black hole failure metrics using stress level or machine down filter conditions.
New metrics include:
Black Hole Failed Attempts Count: Number of failed connection attempts for this VDA within the black hole detection time interval.
Black Hole Status Change Time: The last time when black hole status was changed.
Is Black Hole Detected: Indicates whether VDA is identified as black hole.
Windows Process Relationship Monitoring
The Processes view in the Real-Time DX Console now displays deeper insight into process hierarchies by displaying parent process details for each running process. New metrics make it easier to trace how processes were launched and understand their relationships.
New metrics include:
Parent PID: Process ID of the parent process that created this process.
Parent Process: Name of the parent process that created this process.
Process Tree Depth: Number of parent processes up to the root process (0 for root processes).
Published App Statistics Report
We added the Published App Statistics report to provide comprehensive insights into your Citrix published applications, including real-time usage patterns, performance metrics, and health indicators to help optimize user experience and resource allocation.
This report provides:
Performance metrics for all Citrix published apps launched via connected Citrix Cloud and CVAD connectors within the selected timeframe.
Deeper metric drilldowns to isolate top resource consumers.
Analyzation of latency and load with Average, P95, and P99 selectors.
Identification of Citrix host bottlenecks.
New ControlUp Agent Version Metric
We added a new ControlUp Agent Version metric to the Machines view in the Real-Time DX Console. This column shows the installed ControlUp Agent version for each endpoint, giving you immediate visibility to validate upgrades and identify incompatible versions—without remoting into machines.
New Version-Specific Presets
To help you quickly identify metrics introduced in previous versions, we've added dedicated "9.2 Metrics" presets to every view that includes at least one new version 9.2 metric. These presets give you a focused look at exactly which metrics are new in this version.
Customize Script-Based Action (SBA) Logon Types
You can now customize the Windows logon type used when executing Script-Based Actions (SBAs). This provides greater flexibility for environments with specific security policies or execution requirements. You can configure this setting via the registry on a machine where the ControlUp Agent is installed.
Improved XenServer Secure Connectivity
We’ve streamlined the connection process for XenServer 8.4 by introducing native HTTPS support. Previously, enabling secure communications required a manual registry configuration on each data collector. We removed this requirement, providing a production-ready experience immediately upon installation. Now, the system automatically detects and utilizes HTTPS, ensuring your data is secure by default.
Trigger & Alerting Across All Features
Configure triggers and automated actions for any event or incident—email, webhooks, scripts, and more.
Streamlined Experience: Moving Features to DEX
To deliver a more unified and modern experience, we’ve transitioned several functionalities from the Real-Time DX Console to our DEX platform. These changes ensure better performance, centralized management, and an improved workflow for your team.
What’s New:
Licensing Management
We’ve deprecated ControlUp Licensing from the Console. All ControlUp product licenses are now activated and managed in DEX for a simplified, centralized process.
Incident Management
We’ve deprecated the Incidents pane from the Console. You can now manage all Windows Event Viewer incidents directly from the Events dashboard in DEX, giving you a more powerful way to track and manage incidents across your organization.
Monitoring and Remediation Settings (Implemented for versions 9.1.5 and higher)
We’ve added a new setting to the DEX Platform settings for you to Enable Automatic Monitor Remediation. This is enabled by default. To access, go to DEX Settings > VDI.
When enabled ControlUp support can perform remote actions on your monitors and agents, including restarting services and collecting diagnostic data such as log level changes and memory dumps. Uncheck this option to opt out and disable remote actions by ControlUp.
Bug Fixes
Real-Time DX (build 622)
206095: XenServer host uptime metrics update accurately as expected when a host is offline.
285894: Importing a Script-based Action (SBA) no longer fails due to an index out of range.
285901: Launching the Console no longer triggers errors in the log files due to missing SBA security items. The import process now automatically handles these scenarios by inserting missing items.
292500: Omnissa Horizon connections are added properly to your organization tree when pods architecture is detected.
293297: Fixed an issue where corrupted triggers with null or empty names could block users from logging into the Console. The system now automatically identifies and bypasses these invalid entries
294328: Fixed an issue where high volumes of session events could bypass specific trigger columns during the routing process. This fix ensures that even during periods of excessive session activity, your event-based triggers and automations remain accurate and reliable.
Web Interface (build 622)
291008: Fixed an issue in desktop group GUID generation that could lead to DNS mismatches during failover scenarios. The system now exclusively uses the configured connection URL to generate GUIDs.
Real-Time DX (build 600)
286314: XenServer 8.4 connection no longer crashes in the console.
Web Interface (build 596)
282554: The User Sessions (Horizon) widget count displayed matches the data grid records count in the Details > User Sessions (Horizon) view.
Real-Time DX (build 507)
287131: If you install a ControlUp Monitor using the ControlUp.Automation PowerShell module, it no longer throws an “OutboundExtensionException” error for the AVD data collector agent.
273787: Cloned Citrix PVS machines no longer throw the error “Object reference not set to an instance of an object” in the Console after startup. Machines cloned from a golden image now connect as expected.
286895: vCPUs Runnable metrics display correct and current values.
288946: If a ConnectionFailureLog record includes a null UserId, deserialization no longer fails.
Web Interface (build 507)
288903: The CVAD Last Successful Data Collection metric displays updated data as expected in the Details > Citrix Sites view.
Real-Time DX (build 432)
269602: Shared credentials are saved as expected when using Independent Sites mode.
272380: The services.exe process no longer consumes higher CPU than expected after upgrading the ControlUp Agent to the latest version.
Web Interface (build 432)
282313: All Citrix delivery groups display properly in the Details view.
Known Issue
The AVD user email field is not yet available in the Session Activity report, but it will be included in a future release.