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Real-Time Console
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Real-Time Console

43 Articles in this category
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Wrong Client IP is Showing On ControlUp Grid. (for Linux sessions).

The Issue: In some cases, during user-sessions that are Linux based, it's a known issue (originated at Citrix) that the wrong client IP can be displayed in the console and will be identical to the VDA address. The Cause: This is a result of a ...

ControlUp Agent Temporary mode and how to change it

There are two ways in which the ControlUp Agent can be installed on the endpoint from the console. Before version 7.4, the "Agent will be uninstalled automatically when not used" option is checked by default. Going forward in 7.4, this option is un...

Troubleshooting DNS & Adding Another Domain to ControlUp.

Summary If your organization maintains several domains, you can monitor computers that reside in other domains from your main domain. No matter if you use 2-3 domains or dozens of domains. To maintain a successful connection from one AD to the oth...

vSAN columns are showing 0, N\A or ERR.

Issue vSAN counters are showing 0 , N\A or ERR on all or various counters when viewed in the console grid. Cause The necessary permissions are not set correctly. Solution If "N/A" is displayed in vSAN columns Issues connecting ...

'Processor Queue Length' column displays ERR

Issue The Processor Queue Length column displays ERR in the ControlUp Real-Time Console. Reason You use an old version of the ControlUp Agent that uses .NET Framework 3.5 and in foreign languages like German, Norwegian, or Swedish, the...

Console Graphs Display Incorrectly

Issue The metrics in the Real-Time Console show abnormal values, as the screenshot below indicates: Reason This can happen when there is a system time mismatch between monitored resources and/or the machine running the Real-Time Console. Du...

Deployment failures due to CRL Validation

ControlUp Agents Issue Installing the ControlUp Agent fails with a timeout (screenshot) Timeout error An error occured while trying to start remote service. Service Request Timeout After installing the ControlUp ...

Changing ControlUp's Color Scheme

From ControlUp version 7.2 onwards, you can change the color scheme of the Real-Time Console grid. To change the color schema from the console, go to Settings > Display > Color Scheme . In the Color Thema dropdown, choose between Dark and...

No PCoIP Metrics on Unidesk Desktops

When viewing Unidesk created VMware / VDI desktops in the Real-Time Console grid, the PCoIP metrics are blank. If you open Perfmon on the affected desktop you will see that there are no counters for PCoIP in the list. This happens when the VM...

How to add audio sound file(.wav) to ControlUp Console

Here is how to add new sounds to ControlUp Console From the computer running the ControlUp Console. Please open the Windows Registry(regedit). Create a new Key under HKEY_CURRENT_USER\AppEvents\Schemes\App.Default and name that XYZAlert ...

Wrong Uptime in The Real Time Console

Issue The uptime column shows wrong details, longer than then expected. When compared to the Up time in the Task Manager there is a significant difference. Solution The issue might be caused by a corrupt WMI repository. The uptime count...

Dropped received/transmitted packets errors

Dropped received/transmitted packets errorsIn case you see a high rate of dropped packets reported by ControlUp, please check if the issue is mainly with XenServer or Vmware ESXi. In this example we noticed that it wasn’t only the Horizon VMs b...

How to transfer and edit your Private Settings?

As long as you work in the same ControlUp organization, you can share some settings. In general there are public configurations which are shared via the cloud servers or LDS server (on-premises mode), such as stress settings, trigger settings, age...

Citrix Cloud Pop Up

The Issue: Each time I try to connect to the XD Site, I get a Citrix Cloud pop up. The Solution: You have not installed the correct SDK on the Data Collector's machine, for more information about that, please click here .

1 Old Incident...ControlUp Incidents Service Was Unavailable

Issue If the Console/Monitor failed to inform the ControlUp database (ControlUp Hybrid Cloud or On-Premises) about an incident more than 10 minutes, it disposes it and writes an event. Solution We recommend verifying the connection to the I...

AWS CloudWatch API Costs

ControlUp will be making API calls on your behalf when monitoring your AWS account for retrieving CloudWatch metrics. These API calls are charged for by Amazon (https://aws.amazon.com/cloudwatch/pricing/). Amazon charges a fee for CloudWatch API a...

How to connect ControlUp with XenServer?

The connection is established in two steps: The XenServer (XS) pool master (or the XS configured in the hypervisor connection), defined as HTTPS, provides metadata such as the host names and VM names. Following that connection we connect direc...

ControlUp Powershell Commands

ControlUp supports a variety of commands to use in Powershell allowing users to run basic commands freely, both individually and in batches. The batch commands are preformed before one of the the other commands that support batch actions. Each com...

Analyzing ControlUp App Launch Time using the Application Profiler

To use the Application Load Time Profiler to analyze historical application load times, verify that you meet the following prerequisites: Make sure that “Application Load Time” is enabled in the ControlUp Real-Time Console. a. Open the Contro...

ControlUp & Citrix Director show wrong VDA registration state

Issue Desktops are incorrectly being shown as unregistered and Not Available in ControlUp Console, but are Registered and Available when looking in Citrix Studio. Root Cause Citrix Director and the ControlUp Console both get their infor...

Error Accessing The Service

The Issue: You try to define a data collector for your hypervisor and get the following error: "There was an error accessing the service at the supplied address". Potential Cause: The connection between the agent (the data collector)...

Auto-Connection Issues

Automatic Reconnection Automatic reconnection requires a one-time manual configuration. Follow these steps: Under the organization tree on the left, turn on the checkbox that says “Show auto-connect state”. The tree should now display a checkb...

Application Load Time

ControlUp has the ability to measure the time it takes every application to become available for the end-user. The application’s load time in seconds is displayed in the Processes view. Average app load time for all processes is aggregated on the se...

There was an error accessing the service at the supplied address

Issue Cannot connect to your hypervisor with the supplied address. You receive an error "There was an error accessing the service at the supplied address". Potential Cause The address provided is blocked by the proxy. Solution Please add ...

The user is already connected to machine...

Issue You log in with the same ControlUp user to two ControlUp Real Time Consoles, at the same time, and try to connect to your monitored computers and receive the error - "The user is already connected..." Cause The same ControlUp user ...

Cannot add new Security Policy Roles\Change Owner and Roles Manager

Problem The Organization Owner and the Roles Manager fields are greyed out and can not be changed. The Security Policy actions are also greyed out and can not be changed. Root Cause Your user logged in to the Real-Time Console is not ...

Exceeded the daily quota of 1000 Incidents

Hybrid Cloud Environment Issue You see a red banner error in the Incidents pane which indicates you have exceeded the 1000 incidents quota. Your monitors may also appear red in the console and upon further inspection, the monitor settings window...

Server CPU Usage Displays ERR

Issue Some of our servers display ERR in the CPU, disk queue, avg. disk read and write time field. Reason This issue might happen due to corrupted WMI / performance counters on the target computer. Solution Try running a "lodctr /...

XenDesktop Integration PowerShell SDK Installation

ControlUp provides integration for Citrix Virtual Apps and Desktops (formerly known as XenApp and XenDesktop). It is required that the XenDesktop PowerShell SDK is installed on the machine that initiates the connection to the Citrix XenDesktop Broke...

Error type - CryptographicException _ Keyset does not exist

Issue During the work in the ControlUp Real-Time Console you receive the following error: Stack Trace: ------------------ 1. at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr) at System.Security.Cryptog...

List Redirected User Folders script - Access Denied

Issue You try to run the script - List redirected user folders, and get an error - Access Denied Reason  There might be denied read and execute permissions on the powershell.exe file. So, when a regular user tries to launch PowerShell, it w...

"CPU Ready" Column is not showing data

ControlUp Real-Time Console presents the vSphere CPU ready VM metric in the "CPU Ready" column. We look at the ‘ runstate_full_contention ’ metric for XenServer VMs to show the “CPU Ready” state. However it is not turned on by default , so you wi...

The ControlUp Dashboard

A "ControlUp dashboard" is a phrase customers frequently ask us about, so we want to explain the two dashboard options ControlUp offers. ControlUp's Real-Time Dashboard Our Real-Time Console can be used as a dashboard on a big screen. Customer...

XenDesktop SBA Failure

Issue Trying to run an Analyze XenDesktop Logon Duration SBA and it fails. The error message indicates insufficient admin privileges. Cause Windows User Account Controls (UAC) notifies when programs try to make changes to the computer,...

Setting Up a Multi-Domain Environment

Does ControlUp support multiple AD forests/networks? For multi-AD support, where a single console supports multiple (untrusted) AD forests, the following prerequisites apply: The computer running the console should have LDAP access to the relevan...

Uptime Column is not updating correctly

Issue Although the servers were restarted, the ControlUp Real-Time Console shows an older uptime value. Reasons The WMI Repository is corrupt. Daylight savings time issue. Solution Open a command prompt and run the following ...

Logon Duration Columns Show N\A

Issue In the ControlUp Real-Time Console, the Logon Duration -related columns are shown as N\A . Possible Reasons The sessions were already running when the ControlUp Agent was started. The computer's OS is Windows XP/2003. Our ETW pr...

Some IOPS data is missing from the Console Grid (N\A)

Issue Some of the performance metric columns show N\A , such as “ Dropped Received Packets ” or " CPU Ready ". The ControlUp Real-Time grid presents performance information collected both from the agent and from the hypervisor (agentless). T...

Active vs Idle Session State in Insights Report

ControlUp classifies Insights user sessions as Active or Idle. The session state is displayed, both in Insights and in the console. Overview When viewing user session reports in Insights, the user session state is displayed as Active or Idle. The ...

ControlUp Integration with HelpDesk or CRM Systems

ControlUp monitors your environment and includes a full-blown alerts and notifications system, using incident triggers. The integration piggybacks on helpdesk solutions' ability to open a ticket in response to an incoming email to a designated email...

Create a Snapshot File of ControlUp Components with dotTrace

ControlUp components like the ControlUp Monitor (cuMonitor.exe), ControlUp Agent (cuAgent.exe) or the Real-Time Console usually come with lower overhead. In some cases, CPU consumption of a component can be higher than expected. The following to...

Adding New Group to Security Policy Pane: Searching for Comma-separated Group Names Fails

Issue When you add new groups to the Security Policy Pane , you need to choose a domain group from a selected domain. Searching for groups in the Account Browser will not return results if the group name in the selected domain contains commas. ...

Security warning pops up when opening Real-Time Console

Issue When running the signed version of the Real-Time Console, a security warning is displayed. Solution The Real-Time Console requires a valid DigiCert Trusted Root G4 certificate to be installed on the machine. There are two solutio...