Real-Time Console

Issue If you use ControlUp with Citrix hosts deployed in multi-user mode, you might see higher than normal CPU utilization causing poor performance in your environment. High CPU utilization by the ControlUp Agent can cause excessive utilization on...

Issue When you create an automated Script-based Action (SBA) that works successfully in the Real-Time Console, but the same SBA fails to work on the same object in Solve. Note This issue is currently under investigati...

Issue When registering a new account in the Real-Time DX Console, the following error occurs Please provide an email address with a valid enterprise domain. This affects only new registrations. If you already use a disposable email, yo...

Issue From version 8.6.5, the deployment of the ControlUp Monitor fails if .NET Framework 4.8.1 is installed on the monitor machine. When deploying the monitor, the error message Install .NET FW 4.8 on the target machine is shown: Workaro...

The Issue: In some cases, during user-sessions that are Linux based, it's a known issue (originated at Citrix) that the wrong client IP can be displayed in the console and will be identical to the VDA address. The Cause: This is a result of a ...

There are two ways in which the ControlUp Agent can be installed on the endpoint from the console. Before version 7.4, the "Agent will be uninstalled automatically when not used" option is checked by default. Going forward in 7.4, this option is un...

Summary If your organization maintains several domains, you can monitor computers that reside in other domains from your main domain. No matter if you use 2-3 domains or dozens of domains. To maintain a successful connection from one AD to the oth...

Issue When observed in the console grid, the vSAN counters are displaying values of 0, N/A, or ERR across all or multiple counters: Root Cause Necessary permissions are not set correctly Solution "N/A" is displayed Issues connec...

Issue The Processor Queue Length column displays ERR in the ControlUp Real-Time Console. Reason You use an old version of the ControlUp Agent that uses .NET Framework 3.5 and in foreign languages like German, Norwegian, or Swedish, the...

Issue The metrics in the Real-Time Console show abnormal values, as the screenshot below indicates: Reason This can happen when there is a system time mismatch between monitored resources and/or the machine running the Real-Time Console. Du...

ControlUp Agents Issue Installing the ControlUp Agent fails with a timeout (screenshot) Timeout error An error occured while trying to start remote service. Service Request Timeout After installing the ControlUp ...

When viewing Unidesk created VMware / VDI desktops in the Real-Time Console grid, the PCoIP metrics are blank. If you open Perfmon on the affected desktop you will see that there are no counters for PCoIP in the list. This happens when the VM...

Here is how to add new sounds to ControlUp Console From the computer running the ControlUp Console. Please open the Windows Registry(regedit). Create a new Key under HKEY_CURRENT_USER\AppEvents\Schemes\App.Default and name that XYZAlert ...

Issue The uptime column shows wrong details, longer than then expected. When compared to the Up time in the Task Manager there is a significant difference. Solution The issue might be caused by a corrupt WMI repository. The uptime count...

Dropped received/transmitted packets errorsIn case you see a high rate of dropped packets reported by ControlUp, please check if the issue is mainly with XenServer or Vmware ESXi. In this example we noticed that it wasn’t only the Horizon VMs b...

As long as you work in the same ControlUp organization, you can share some settings. In general there are public configurations which are shared via the cloud servers or LDS server (on-premises mode), such as stress settings, trigger settings, age...

The Issue: Each time I try to connect to the XD Site, I get a Citrix Cloud pop up. The Solution: You have not installed the correct SDK on the Data Collector's machine, for more information about that, please click here .

Issue If the Console/Monitor failed to inform the ControlUp database (ControlUp Hybrid Cloud or On-Premises) about an incident more than 10 minutes, it disposes it and writes an event. Solution We recommend verifying the connection to the I...

ControlUp will be making API calls on your behalf when monitoring your AWS account for retrieving CloudWatch metrics. These API calls are charged for by Amazon (https://aws.amazon.com/cloudwatch/pricing/). Amazon charges a fee for CloudWatch API a...

The connection is established in two steps: The XenServer (XS) pool master (or the XS configured in the hypervisor connection), defined as HTTPS, provides metadata such as the host names and VM names. Following that connection we connect direc...

To use the Application Load Time Profiler to analyze historical application load times, verify that you meet the following prerequisites: Make sure that “Application Load Time” is enabled in the ControlUp Real-Time Console. a. Open the Contro...

From ControlUp version 7.2 onwards, you can change the color scheme of the Real-Time Console grid. To change the color schema from the console, go to Settings > Display > Color Scheme . In the Color Thema dropdown, choose between Dark and...

The Issue: You try to define a data collector for your hypervisor and get the following error: "There was an error accessing the service at the supplied address". Potential Cause: The connection between the agent (the data collector)...

Automatic Reconnection Automatic reconnection requires a one-time manual configuration. Follow these steps: Under the organization tree on the left, turn on the checkbox that says “Show auto-connect state”. The tree should now display a checkb...

ControlUp has the ability to measure the time it takes every application to become available for the end-user. The application’s load time in seconds is displayed in the Processes view. Average app load time for all processes is aggregated on the se...

Issue Cannot connect to your hypervisor with the supplied address. You receive an error "There was an error accessing the service at the supplied address". Potential Cause The address provided is blocked by the proxy. Solution Please add ...

Issue You log in with the same ControlUp user to two ControlUp Real Time Consoles, at the same time, and try to connect to your monitored computers and receive the error - "The user is already connected..." Cause The same ControlUp user ...

Problem The Organization Owner and the Roles Manager fields are greyed out and can not be changed. The Security Policy actions are also greyed out and can not be changed. Root Cause Your user logged in to the Real-Time Console is not ...

Hybrid Cloud Environment Issue You see a red banner error in the Incidents pane which indicates you have exceeded the 1000 incidents quota. Your monitors may also appear red in the console and upon further inspection, the monitor settings window...

Issue Some of our servers display ERR in the CPU, disk queue, avg. disk read and write time field. Reason This issue might happen due to corrupted WMI / performance counters on the target computer. Solution Try running a "lodctr /...

Issue During the work in the ControlUp Real-Time Console you receive the following error: Stack Trace: ------------------ 1. at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr) at System.Security.Cryptog...

Issue You try to run the script - List redirected user folders, and get an error - Access Denied Reason  There might be denied read and execute permissions on the powershell.exe file. So, when a regular user tries to launch PowerShell, it w...

A "ControlUp dashboard" is a phrase customers frequently ask us about, so we want to explain the two dashboard options ControlUp offers. ControlUp's Real-Time Dashboard Our Real-Time Console can be used as a dashboard on a big screen. Customer...

Issue Desktops are incorrectly being shown as unregistered and Not Available in ControlUp Console, but are Registered and Available when looking in Citrix Studio. Root Cause Citrix Director and the ControlUp Console both get their infor...

Issue Trying to run an Analyze XenDesktop Logon Duration SBA and it fails. The error message indicates insufficient admin privileges. Cause Windows User Account Controls (UAC) notifies when programs try to make changes to the computer,...

Issue Although the servers were restarted, the ControlUp Real-Time Console shows an older uptime value. Reasons The WMI Repository is corrupt. Daylight savings time issue. Solution Open a command prompt and run the following ...

Issue In the ControlUp Real-Time Console, the Logon Duration -related columns are shown as N\A . Possible Reasons The sessions were already running when the ControlUp Agent was started. The computer's OS is Windows XP/2003. Our ETW pr...

Issue Some of the performance metric columns show N\A , such as “ Dropped Received Packets ” or " CPU Ready ". The ControlUp Real-Time grid presents performance information collected both from the agent and from the hypervisor (agentless). T...

ControlUp classifies Insights user sessions as Active or Idle. The session state is displayed, both in Insights and in the console. Overview When viewing user session reports in Insights, the user session state is displayed as Active or Idle. The ...

ControlUp monitors your environment and includes a full-blown alerts and notifications system, using incident triggers. The integration piggybacks on helpdesk solutions' ability to open a ticket in response to an incoming email to a designated email...

ControlUp components like the ControlUp Monitor (cuMonitor.exe), ControlUp Agent (cuAgent.exe) or the Real-Time Console usually come with lower overhead. In some cases, CPU consumption of a component can be higher than expected. The following to...

Issue When you add new groups to the Security Policy Pane , you need to choose a domain group from a selected domain. Searching for groups in the Account Browser will not return results if the group name in the selected domain contains commas. ...

Issue When running the signed version of the Real-Time Console, a security warning is displayed. Solution The Real-Time Console requires a valid DigiCert Trusted Root G4 certificate to be installed on the machine. There are two solutio...

To reset ControlUp to factory defaults, perform the following steps: Shut down ControlUp if it is running. Delete or rename the ControlUp directory in your personal “Application Data” folder. You can access this folder by clicking Start > Run ...