Real-Time DX Console

Issue If you use ControlUp with Citrix hosts deployed in multi-user mode, you might see higher than normal CPU utilization causing poor performance in your environment. High CPU utilization by the ControlUp Agent can cause excessive utilization on...

9.0 This article covers information relevant only from version 9.0 and higher. Issue If you add a NetScaler or Nutanix Application Delivery Controller (ADC) connection with an HTTPS protocol, and select a ControlUp Agent as a data col...

Issue When registering a new account in the Real-Time DX Console, the following error occurs Please provide an email address with a valid enterprise domain. This affects only new registrations. If you already use a disposable email, yo...

Issue From version 8.6.5, the deployment of the ControlUp Monitor fails if .NET Framework 4.8.1 is installed on the monitor machine. When deploying the monitor, the error message Install .NET FW 4.8 on the target machine is shown: Workaro...

The Issue: In some cases, during user-sessions that are Linux based, it's a known issue (originated at Citrix) that the wrong client IP can be displayed in the console and will be identical to the VDA address. The Cause: This is a result of a ...

There are two ways in which the ControlUp Agent can be installed on the endpoint from the console. Before version 7.4, the "Agent will be uninstalled automatically when not used" option is checked by default. Going forward in 7.4, this option is un...

Summary If your organization maintains several domains, you can monitor computers that reside in other domains from your main domain. No matter if you use 2-3 domains or dozens of domains. To maintain a successful connection from one AD to the oth...

In this article, we'll go over on how to change your password from within the Real-Time Console Note This article applies to cloud customers only as the on-premises is authenticating via the local AD. In the Cont...

Here is a list of possible issues you may encounter when monitors are reporting data to the VDI App web interface. You can access this list in the Real-Time DX Console under Manage Monitors .

Issue When observed in the console grid, the vSAN counters are displaying values of 0, N/A, or ERR across all or multiple counters: Root Cause Necessary permissions are not set correctly Solution "N/A" is displayed Issues connec...

Issue The Processor Queue Length column displays ERR in the ControlUp Real-Time Console. Reason You use an old version of the ControlUp Agent that uses .NET Framework 3.5 and in foreign languages like German, Norwegian, or Swedish, the...

Issue The metrics in the Real-Time Console show abnormal values, as the screenshot below indicates: Reason This can happen when there is a system time mismatch between monitored resources and/or the machine running the Real-Time Console. Du...

ControlUp Agents Issue Installing the ControlUp Agent fails with a timeout (screenshot) Timeout error An error occured while trying to start remote service. Service Request Timeout After installing the ControlUp ...

When you first download and launch the ControlUp Console, you’re prompted to provide information such as Name, Email, and create a password. This information is used by ControlUp to validate your environment when launching the console within your ...

When viewing Unidesk created Omnissa/VDI desktops in the Real-Time DX Console grid, the PCoIP metrics are blank. If you open Performance Monitor on the affected desktop, you see that there are no counters for PCoIP on the list. This happens w...

Here is how to add new sounds to ControlUp Console From the computer running the ControlUp Console. Please open the Windows Registry(regedit). Create a new Key under HKEY_CURRENT_USER\AppEvents\Schemes\App.Default and name that XYZAlert ...

Issue The uptime column shows wrong details, longer than then expected. When compared to the Up time in the Task Manager there is a significant difference. Solution The issue might be caused by a corrupt WMI repository. The uptime count...

Dropped received/transmitted packets errorsIn case you see a high rate of dropped packets reported by ControlUp, please check if the issue is mainly with XenServer or Vmware ESXi. In this example we noticed that it wasn’t only the Horizon VMs b...

The Issue: Each time I try to connect to the XD Site, I get a Citrix Cloud pop up. The Solution: You have not installed the correct SDK on the Data Collector's machine, for more information about that, please click here .

Issue If the Console/Monitor failed to inform the ControlUp database (ControlUp Hybrid Cloud or On-Premises) about an incident more than 10 minutes, it disposes it and writes an event. Solution We recommend verifying the connection to the I...

ControlUp will be making API calls on your behalf when monitoring your AWS account for retrieving CloudWatch metrics. These API calls are charged for by Amazon (https://aws.amazon.com/cloudwatch/pricing/). Amazon charges a fee for CloudWatch API a...

This article describes ControlUp data collection for Citrix XenServer. Click here to learn how to add a Citrix Hypervisor (XenServer) integration. The connection is established in two steps: The XenServer (XS) pool master (or the XS configur...

The ControlUp Action Auditing Script-based Actions In the example, the Flush DNS action has already been run and now we will execute the ControlUp Action Auditing SBA on multiple servers. First, right-click the computer or computers and go to ...

To use the Application Load Time Profiler to analyze historical application load times, verify that you meet the following prerequisites: Make sure that “Application Load Time” is enabled in the ControlUp Real-Time Console. a. Open the Contro...

From ControlUp version 7.2 onwards, you can change the color scheme of the Real-Time Console grid. To change the color schema from the console, go to Settings > Display > Color Scheme . In the Color Thema dropdown, choose between Dar...

The Issue: You try to define a data collector for your hypervisor and get the following error: "There was an error accessing the service at the supplied address". Potential Cause: The connection between the agent (the data collector)...

Automatic Reconnection Automatic reconnection requires a one-time manual configuration. Follow these steps: Under the organization tree on the left, turn on the checkbox that says “Show auto-connect state”. The tree should now display a checkb...

ControlUp has the ability to measure the time it takes every application to become available for the end-user. The application’s load time in seconds is displayed in the Processes view. Average app load time for all processes is aggregated on the se...

Issue Cannot connect to your hypervisor with the supplied address. You receive an error "There was an error accessing the service at the supplied address". Potential Cause The address provided is blocked by the proxy. Solution Please add ...

Issue You log in with the same ControlUp user to two ControlUp Real Time Consoles, at the same time, and try to connect to your monitored computers and receive the error - "The user is already connected..." Cause The same ControlUp user ...

Problem The Organization Owner and the Roles Manager fields are greyed out and can not be changed. The Security Policy actions are also greyed out and can not be changed. Root Cause Your user logged in to the Real-Time Console is not ...

Hybrid Cloud Environment Issue You see a red banner error in the Incidents pane which indicates you have exceeded the 1000 incidents quota. Your monitors may also appear red in the console and upon further inspection, the monitor settings window...

Issue Some of our servers display ERR in the CPU, disk queue, avg. disk read and write time field. Reason This issue might happen due to corrupted WMI / performance counters on the target computer. Solution Try running a "lodctr /...

ControlUp provides integration for Citrix Virtual Apps and Desktops (formerly known as XenApp and XenDesktop). It is required that the XenDesktop PowerShell SDK is installed on the machine that initiates the connection to the Citrix XenDesktop Broke...

Issue During the work in the ControlUp Real-Time Console you receive the following error: Stack Trace: ------------------ 1. at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr) at System.S...

Issue You try to run the script - List redirected user folders, and get an error - Access Denied Reason  There might be denied read and execute permissions on the powershell.exe file. So, when a regular user tries to launch PowerShell,...

ControlUp Real-Time Console presents the vSphere CPU ready VM metric in the "CPU Ready" column. We look at the ‘ runstate_full_contention ’ metric for XenServer VMs to show the “CPU Ready” state. However it is not turned on by default , so you wi...

Issue Desktops are incorrectly being shown as unregistered and Not Available in ControlUp Console, but are Registered and Available when looking in Citrix Studio. Root Cause Citrix Director and the ControlUp Console both get their infor...

Issue Trying to run an Analyze XenDesktop Logon Duration SBA and it fails. The error message indicates insufficient admin privileges. Cause Windows User Account Controls (UAC) notifies when programs try to make changes to the comp...

Issue Although the servers were restarted, the ControlUp Real-Time Console shows an older uptime value. Reasons The WMI Repository is corrupt. Daylight savings time issue. Solution Open a command prompt and run the following ...

Issue In the ControlUp Real-Time Console, the Logon Duration -related columns are shown as N\A . Possible Reasons The sessions were already running when the ControlUp Agent was started. The computer's OS is Windows XP/2003. Our ETW pr...

Issue Some of the performance metric columns show N\A , such as “ Dropped Received Packets ” or " CPU Ready ". The ControlUp Real-Time grid presents performance information collected both from the agent and from the hypervisor (agentless). T...

ControlUp monitors your environment and includes a full-blown alerts and notifications system, using incident triggers. The integration piggybacks on helpdesk solutions' ability to open a ticket in response to an incoming email to a designated email...

ControlUp components like the ControlUp Monitor (cuMonitor.exe), ControlUp Agent (cuAgent.exe) or the Real-Time Console usually come with lower overhead. In some cases, CPU consumption of a component can be higher than expected. The following to...

Issue When you add new groups to the Security Policy Pane , you need to choose a domain group from a selected domain. Searching for groups in the Account Browser will not return results if the group name in the selected domain contains commas. ...

Issue When running the signed version of the Real-Time Console, a security warning is displayed. Solution The Real-Time Console requires a valid DigiCert Trusted Root G4 certificate to be installed on the machine. There are two solutio...

To reset your current user's ControlUp Console to the factory defaults, perform the following steps: If your ControlUp Console is currently running, shut it down. Delete or rename the ControlUp directory in your personal Application Data fold...

Issue When logging in from DEX to the Real-Time DX Console, the following error occurs: "An error occurred while attempting to establish a web socket connection with DEX. Relaunch the Real-Time Console and try again." This error occurs because ...